Refund and Cancellation Policy

Thank you for choosing EazyMsg. We strive to provide the best user experience and customer satisfaction. However, we understand that there may be situations where you need to cancel a purchase or request a refund. This Refund and Cancellation Policy outlines the guidelines and procedures for such cases.

1.1. Service Credits and Wallet Balance

For services where users load their wallet with credits to utilize our APIs, you can stop using our services at any time. Please note that any remaining balance in your wallet is non-refundable. However, you can continue to use your remaining credits until they are exhausted. To discontinue use, simply stop utilizing our services.

1.2. First-Time Setup Charges

First-time setup charges are one-time fees applicable at the commencement of service usage. These charges are non-refundable once the setup process has been initiated.

2.1. Eligibility for Refund

We offer refunds within a specified period for the following cases:

a) Technical Issues: If you encounter significant technical issues or compatibility problems with our services that prevent their proper functioning and our support team is unable to resolve the problem within a reasonable time frame.

b) Dissatisfaction: If you are dissatisfied with our services’ features or performance and have communicated your concerns to our support team, providing constructive feedback.

c) Unauthorized Charges: If you notice unauthorized charges on your credit/debit card resulting from a purchase made on our website.

2.2. Refund Process

To request a refund, please follow these steps:

a) Contact Customer Support: Submit a refund request to our customer support team, providing relevant details about your purchase, such as order number, date of purchase, and reason for the refund.

b) Evaluation: Our support team will evaluate your request based on the eligibility criteria mentioned in Section 2.1.

c) Refund Decision: If your request meets the eligibility criteria, we will initiate the refund process within 10 to 15 business days. The refund will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.

d) Service Deactivation: Upon refund approval, you will be required to discontinue use of the refunded service. Any further use or access to the service may result in legal consequences.

The following situations are not eligible for refunds:

a) Change of Mind: If you decide that you no longer want to use our services but they are functioning as intended and there are no technical issues.

b)Third-Party Products/Services: Refunds are not available for products or services provided by third-party vendors, even if they are sold through our platform. Please refer to their respective refund policies.

This Refund and Cancellation Policy may be updated from time to time without prior notice. The most recent version will be posted on our website, and the changes will become effective upon posting.

Please note that this policy applies only to purchases made directly from Enginify. If you acquired our services through a third-party retailer or distributor, please refer to their respective refund and cancellation policies.

For any questions or concerns regarding this policy, please contact our customer support team.